Alarm system installation in the Netherlands

An alarm receiving centre (ARC) can be a good solution for connecting your alarm system, but not everyone benefits from it or needs it. That is why we let you make the choice yourself.

Of course, we can advise you on the dos and don'ts of an alarm system. We help you weigh things up so you choose the right alarm installation.

For example, the AJAX wireless alarm system offers a great app for receiving alerts yourself as push notifications. Want to avoid the cost of an ARC? Then this is a good alternative.

We offer maintenance contracts that include remote support. This lets us read out your alarm system remotely and make changes remotely when an emergency occurs. This way, we avoid unnecessary visits for faults. A smart alarm system today can of course do all this remotely.

Before the alarm installer visits, it is a good idea to put together a list of requirements for the adviser. You may already have certain ideas about securing your property. You can then discuss these in advance with our adviser.

Alarm installations offer various ways to detect intruders, both indoors and outdoors. The first step is to prevent damage by securing the outside.

This can be done with a camera system, but also with, for example, a motion detector from the alarm system. Windows and doors can be protected against being forced open with door contacts, among other things.

Breakage and heavy vibration in the glass can be detected by a glass break detector. Finally, the inside can also be fitted with motion detectors. A well-functioning alarm system usually consists of a combination of different elements.

Once the alarm system is triggered, there are several ways to deter thieves. The most common method is an indoor or outdoor siren. Plenty of light around the home can certainly help too. In short, an alarm system is an essential part of your security plan, whether for business or home use.

There are several ways to be alerted yourself to an attempted break-in. The best known is the indoor siren, which is especially useful at night while you are asleep.

You can also have an outdoor siren installed that warns the neighbours. This is particularly useful when you are not at home or when problems arise. You can also be alerted automatically via push notifications.

Your alarm system can also easily be connected to an alarm receiving centre. The advantage of an alarm receiving centre, also known as a private alarm receiving centre (particuliere alarmcentrale, PAC), is that when there are signs of an intruder or unwanted activity, it can alert the police straight away, who then attend as a priority 1 call.

As may already be clear, there are many different alarm systems available. The more features you need, the higher the price of the installation. Work out the price of your alarm system with our configurator. Read more about it here.

AJAX Jeweller is the wireless protocol designed by AJAX Systems. The Jeweller protocol is a closed protocol designed for fast, encrypted communication. All wireless detectors, sensors and other components 'talk' via this protocol over the 868 MHz band to the AJAX control panel, also known as the hub.

The Jeweller protocol was designed so that battery-powered wireless components can work for years without needing a battery change. Thanks to Jeweller, batteries last up to 7 years.

AJAX Jeweller range

Jeweller reaches up to 2 kilometres between the control panel and the wireless component. This is, of course, in a scenario with no obstacles blocking the signal.

In normal environments, such as a residential area, the signal can still travel hundreds of metres. Thanks to the low 868 MHz frequency, concrete walls, windows and other common materials are no obstacle to a good signal.

The signal can easily reach up to 4 floors up without the need for a range extender. This is one of the reasons why AJAX wireless alarm systems are so popular. AJAX Fibra alarm systems are the wired counterpart of Jeweller.

Wireless signal jamming

When jamming occurs, wireless signals can be disrupted. This can prevent wireless alarm components from connecting to the AJAX hub.

If the hub or range extenders measure a noise level higher than -70 dBm for 30 seconds, the AJAX app shows a warning that jamming may be taking place. Jamming is, however, rare. More information about jamming.

AJAX Fibra is the wired counterpart of AJAX Jeweller. The Fibra protocol is a unique protocol designed by AJAX Systems.

With AJAX Fibra, components can be connected to the control panel at a distance of up to 2 kilometres. Standard alarm cable is used for this up to 500 metres. Beyond that, twisted-pair UTP cables are needed.

The AJAX Fibra detectors, keypads, sensors and other devices work via a 24-volt bus connection. All available wireless Jeweller components are also available in the wired Fibra version.

As well as AJAX Systems' own components, the AJAX Hub Hybrid also supports wired components from other manufacturers via the AJAX MultiTransmitter. It supports up to 18 zones, 3 power supplies at 12 volts, and switching components on and off remotely. NO, NC, EOL, 2EOL, 3EOL.

The AJAX Hub Hybrid is a control panel that can receive both wired and wireless components. All the advantages of a wireless AJAX Hub based on the Jeweller and Wings protocols come together in the Hub Hybrid, to which up to 100 wired Fibra components can also be connected.

The Hub Hybrid supports photo alarms and can power wired components up to 2 kilometres away via the 24 V bus line. Thanks to a backup battery, the system also works when there is no mains power. As soon as the Hub Hybrid detects power again, it starts recharging straight away.

AJAX alarm systems are suitable for BORG class 2 certification. This means businesses can also use AJAX Systems solutions.

Hub Hybrid features at a glance

• Three independent communication channels via 2x SIM and wired internet
• Ring topology against sabotage
• System runs fully for up to three and a half days on the backup battery
• Photo verification of alarms in just 9 seconds
• Strong privacy features
• Tamper detection
• Signal jamming detection

Type of alarm system:

There are different types of alarm systems, including intruder alarms, fire detection, flood alarms, CO detectors and combined alarm systems. For homeowners and small and medium-sized businesses in particular, an alarm system such as AJAX Systems can be a good choice. It lets you install different forms of detection easily and quickly, wireless or wired.

A central app built around ease of use makes managing alarms very easy. Bear in mind that you may need a BORG certificate. Depending on the class required, this may or may not be possible with a wireless alarm system.

Quality of the components

High-quality components are less likely to fail. Choosing well-known, reputable brands can contribute to the reliability of an alarm system.

Professional alarm installer

An alarm system installed by a professional installer can keep working for years without any intervention. For business alarm installations in particular, it is advisable to have a company take care of this. It is also not possible to obtain a BORG certificate if you install an alarm system yourself. This can be a strict requirement of your insurer.

Maintenance of alarm systems

Regular checks and maintenance of the system make sure that components work properly and that possible problems are identified early.

User errors

Arming errors and user errors, such as not closing doors or windows properly, not arming or only partially arming the system, or generally not understanding how an alarm system works, can lead to false alarms.

Set a budget for the alarm system and also look out for any annual or monthly subscription costs.

Monitoring services

Many alarm systems can be connected to a professional alarm receiving centre (private alarm receiving centre). This usually involves a monthly or annual fee.

Maintenance contracts

Regular inspections and maintenance can ensure the effectiveness and lifespan of an alarm system. Some companies offer maintenance contracts, which may involve extra costs.

Like other electronic systems, an alarm installation needs power to keep working. Given the essential nature of security systems, it is crucial that they remain operational, even during power cuts. This is where backup or emergency power comes in.

Why is emergency power important?

In the event of a power cut, sabotage or any attempt to interrupt the power supply, the intruder alarm system must keep working. It would be a major security risk if an intruder could simply switch off the power to disable the alarm system.

How does emergency power work in intruder alarm systems?

Battery backup: most intruder alarm systems have a built-in backup battery. In the event of a power failure, the system automatically switches over to this battery. Depending on the specific system and battery, the backup power can keep the system running for anything from a few hours to several days.

Maintaining alarm systems is not only essential for proper operation; it can also extend their lifespan and reduce the chance of false alarms. These are the different aspects of maintenance:

Reliability of the alarm installation

Regular maintenance keeps the alarm system working reliably, minimising the chance of failure during an actual break-in attempt.

Preventing false alarms

Faulty or outdated components can lead to false alarms. As well as being a nuisance, this can lead to costs such as sending out a patrol officer. With frequent false alarms, staff may also start to ignore them, because they assume it is 'another' false alarm. Reduced reliability can cause problems in this way.

Extending the lifespan

Maintaining the alarm system properly can extend the lifespan of the components, which saves costs in the long run.

If you want to divide the alarm system into several alarm zones, make sure the alarm system is flexible enough to handle this. Think of partial arming, open contacts such as windows, doors and cars, and outdoor and indoor zones.

Warranty and service for an alarm installation

Make sure the alarm installation comes with a reasonable warranty and check what support is available, from both the manufacturer and the alarm installer. It is essential to do careful research before you buy an alarm system to make sure it meets your specific alarm security needs and preferences.

An alarm system is a valuable investment to protect your home, business or property, so it is important to make the right choice.

Pet immunity in intruder alarm systems refers to the system's ability to distinguish between human intruders and pets. The aim is to prevent pets from causing false alarms. There are several methods for this:

Passive infrared (PIR) sensors

Some PIR sensors are designed to distinguish between the heat given off by people and that of smaller animals. They do this by looking at both the size and the heat pattern of the moving object. Manufacturers often state a maximum weight for a pet that will not trigger detection, but this is an estimate based on the detection method described above.

Dual detection

Some systems require two sensors to be triggered before an alarm goes off. This can help reduce false alarms caused by pets.

Sensor placement

Placing sensors strategically where pets do not go can also help reduce false alarms. The minimum height set for the sensor can also make a real difference.

Weight-sensitive mats

These mats can be placed under rugs or carpets and are only sensitive to weights that match those of a person.

Look at the alarm system's communication options. Can the system alert you by text message, email or an app? What do you prefer?

Integrating security cameras with your alarm system

Some alarm systems also offer security camera integrations in their apps. One example is the Hikvision and Dahua integration with the AJAX Hub. This works via P2P.

Privacy and data security

Make sure the alarm system complies with the relevant privacy and data security laws.

Lifespan of replaceable batteries

For wireless devices, it is important to know how long the batteries last before they need replacing.

In the Netherlands, alarm security is a common way to protect property. Certification bodies such as the CCV or VEB safeguard the quality of the certification mark and also carry out spot checks to see whether alarm installers comply with these standards. The BORG certification scheme is a well-known, recognised system in the Netherlands that safeguards burglary prevention and security measures for both homes and businesses.

What is BORG certification?

BORG certification is issued by the Dutch Centre for Crime Prevention and Safety (Centrum voor Criminaliteitspreventie en Veiligheid, CCV). There are different levels of certification, depending on the risk and on the type and size of the building. You will usually come across BORG class 2 and 3. BORG class 2 is mainly for smaller alarm systems.

In this case, the alarm system may also communicate wirelessly. For BORG class 3 or 4, structural alterations may also be needed before the certificate can be issued.

The detectors must meet certain requirements, and the transmission of alarms to a private alarm receiving centre must be redundant. The higher the class, the more measures you have to take. All this depends on a risk assessment and on the value of the stock present in your building or home.