Service & maintenance
Security camera maintenance contract: service plans for CCTV and alarm systems
A security camera maintenance contract covers everything from technical support and monitoring to preventive maintenance on site. Choose the support that suits your security system.
- Fast support
- Proactive maintenance
- Fixed agreements
31years of experience
Always secure and reliable
More than just cleaning cameras
A maintenance agreement with RRB Security is much more than just cleaning security cameras. Maintenance at both hardware and software level is essential for your CCTV system to work properly and securely. In practice, security updates for security cameras and network video recorders are rarely carried out.
This brings risks that many clients are unaware of. Updates make it easy to apply not only security fixes, but also software improvements and new features.
Security equipment is still too often seen as an ‘install and forget’ product. While a phone or computer is updated all the time, security products are forgotten. We make sure that, besides the physical condition, software updates are carried out properly.
CCTV system service plans
Choose the service plan that suits your situation
Professional camera security systems for homeowners and businesses.
B
Service plan
Service Basic
Additional support
Suitable for smaller CCTV systems that are viewed only occasionally. Efficient remote support, with critical security updates applied immediately.
- Remote support via ConnectWise
- Critical security updates
- Spare parts in stock
- Available by email
Most popular
P
Service plan
Service Plus
SMEs, owners' associations (VvEs), shops and small organisations
Annual on-site maintenance, proactive management and fast support when faults occur.
- Everything in Basic, plus:
- Annual on-site maintenance
- Immediate replacement guarantee
- Proactive management & monitoring
- On site as agreed in your service plan
S
Service plan
Service Solid
Organisations with critical CCTV monitoring
Reliable CCTV monitoring with a fast response to faults, a dedicated contact person and priority handling. Automatic alerts for system problems.
- Everything in Plus, plus:
- Dedicated contact person
- Priority fault handling
- Automatic outage alerts
- On site as agreed in your service plan
Alarm systems
Service plans for alarm systems
From remote checks to annual maintenance and real-time monitoring.
A
Service plan
Basic
- Phone support
- Technical support
- Annual remote check of your system
Most popular
A
Service plan
Plus
- Everything in Basic
- On site as agreed in your service plan
- Free replacement of flat batteries
- Immediate replacement guarantee for defects
A
Service plan
Solid
- Everything in Plus and Basic
- On site as agreed in your service plan
- Annual on-site maintenance
- Real-time monitoring
- Remote fault diagnosis
Service Custom
Tailor-made service for businesses and institutions
For organisations whose service needs go beyond our standard plans, we offer Service Custom. It lets you set out your wishes and requirements with us in a contract.
- On site as agreed in your service plan
- A fault reporting line is available with a tailor-made service plan.
- 24/7 fault reporting line for clients with a service plan
- Periodic penetration tests
- Agreements from 1 to 5 years
- Tailored to your own wishes
Questions? We will visit you, entirely without obligation, to discuss your situation in person.
On-site maintenance
What can you expect from us?
When on-site maintenance is part of your service plan, we will contact you to make an appointment. During this visit, the equipment is fully checked.
Technical check
The installer checks the software, firmware, recorder settings, recordings, HDD, fan and temperature. Any cameras on site are cleaned.
VMS maintenance
With a video management system, software maintenance can take more time and may be carried out remotely.
Report and follow-up
Problems are solved on the spot where possible. After the check, the installer reports on the findings.
Frequently asked questions
Frequently asked questions about service and maintenance
Can't find your question? Our specialists are happy to help with advice that suits your situation.
What does a service plan include?
Maintenance at hardware and software level: security updates for cameras and recorders, remote support and, depending on the plan, on-site maintenance and proactive management.
What service plans are available?
Service Basic: remote support via ConnectWise, critical security updates, spare parts in stock and available by email.
Service Plus: everything in Basic, plus annual on-site maintenance, an immediate replacement guarantee, and proactive management and monitoring.
Service Solid: everything in Plus, plus a dedicated contact person, priority fault handling and automatic outage alerts.
Which plan suits me?
Basic suits smaller CCTV systems that are viewed only occasionally, Plus suits SMEs, owners' associations (VvEs), shops and small organisations, and Solid suits organisations with critical CCTV monitoring.
Why are updates important?
In practice, security updates for cameras and recorders are rarely carried out. That brings risks that many clients are not aware of.
Where can I find more frequently asked questions?
View more frequently asked questions about how we work, quotes and costs.