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Remote support with ScreenConnect

Have you arranged remote support with one of our support staff? Remote support with ScreenConnect then takes three steps to set up a temporary connection.

Remote support with ScreenConnect: ScreenConnect with the Join with a code field

Please note: if you do not have a service agreement, charges may apply.

Connected in 3 steps

01

Open ScreenConnect

Start ScreenConnect
Remote support with ScreenConnect: ScreenConnect with an arrow pointing to the Join with a code field
02

Download and run the file

  • Your browser will ask whether you want to download or save the file.
  • Run the file. The connection will then be established.
Remote support with ScreenConnect: ScreenConnect Join Session window with steps to download and start the program
03

Connected

  • Once it has started, you will see this message on the web page.
  • Then contact our support staff member again. We will continue to help you remotely.
Remote support with ScreenConnect: Join Session message confirming that the connection to the session was successful

More support from RRB Security

Report a fault

Report a fault or user question via support@rrbsecurity.nl.

Manuals

Manuals for AJAX, Dahua, Milestone and Paxton.

Frequently asked questions

Frequently asked questions about remote support

Can't find your question? Our specialists are happy to help with advice that fits your situation.

Where do I get the 5-digit code?

You get it from our support staff member, after you have arranged remote support together.

Are there any costs for remote support?

If you do not have a service agreement, charges may apply.

Haven't arranged anything with our support team yet?

Then first report your fault or question via support@rrbsecurity.nl.