Support

Report a security system fault

Have you bought a system from us and have a fault or a user question? You can report a security system fault here.

How do you report a fault or question?

Report your fault or question via support@rrbsecurity.nl.

Only possible with a service plan agreement.

Then you can also send your question via support@rrbsecurity.nl.

Email support@rrbsecurity.nl. Include your name or company name, address and phone number.

Describe the problem or question you have run into.

You will receive an automatic email with your ticket ID.

We will contact you shortly about your request.

With a code from our support team, we can look at your system remotely with you.

Manuals for AJAX, Dahua, Milestone and Paxton.

Frequently asked questions

Can't find your question? Our specialists are happy to help with advice that fits your situation.

Only if you have a service plan agreement. Otherwise, report your fault or question via support@rrbsecurity.nl.

Your name or company name, address and phone number, and a description of the problem or question.

You will receive an automatic email with a ticket ID.