Privacy policy (EU)

Last updated: 14 November 2026

1. Who we are

RRB Security, Boerhaavelaan 3, 2992 KB Barendrecht. Chamber of Commerce (KvK) number 24414776. Email info@rrbsecurity.nl, phone 085 303 48 69. We are responsible for the personal data processed through www.rrb-security.nl.

2. Quote and contact forms

When you fill in a form, we receive your name, email address, phone number, town or city, your interest and your message (and your company name, if you give it). We use this to answer your question and prepare a quote. Legal basis: your request, prior to a possible contract.

With your request we also send how you arrived at our website, for example via Google, an advert or an AI assistant. We also send the page on which you arrived and whether you are using a phone or a computer. If you have consented to statistics cookies, we also send how many visits and which pages preceded your request. This includes a random visitor number and, if you allow statistics cookies, your browser's Google Analytics identifier. We use this to see which channels lead to orders. We keep it for as long as we keep your request. Legal basis: our legitimate interest, and for the part that uses statistics cookies, your consent.

We keep your submission on our website for a maximum of 90 days. We email it to our team and to our administration. There we keep your details for up to 5 years after our last contact, for example for warranty and maintenance; we keep invoices for 7 years because the law requires it.

3. Protection against misuse

To keep out spam, we have Cloudflare check whether a form is filled in by a person. Cloudflare receives data about your device and connection, such as your IP address. Legal basis: our legitimate interest in a secure website.

4. Anonymous measurement of speed and use (without consent)

On our own server, we anonymously count how fast pages load, how often a form is sent, how often our phone number is tapped and how often the cookie banner is shown. We use no cookies for this, store nothing in your browser and keep no IP address, browser data or ID. We only record which page it was, the load times, whether you use a phone or a computer, and the time. Your phone number and what you fill in are not included. Legal basis: our legitimate interest in keeping the website fast and usable. We keep this data for a maximum of 14 months.

5. Detailed statistics, only with your consent

For more detailed statistics (Google Analytics and Microsoft Clarity), we ask for your consent in the cookie banner. If you consent to statistics cookies, we use Google Analytics to measure how the website is used, for example which pages are viewed and whether someone clicks our phone number. Google keeps this data for 2 months. Microsoft Clarity shows us how visitors click and scroll through a page; anything you type in forms is masked. Without your consent, Google Analytics and Clarity do not load. Legal basis: your consent. You can withdraw it at any time via "Cookie preferences" at the bottom of every page.

6. Videos and maps

Embedded videos (YouTube) and maps (Google Maps) only load once you consent to marketing cookies. Until then, you see a placeholder.

7. Cookies

Which cookies we use, with their purpose and retention period, is set out in our cookie policy. We record your cookie choice ourselves, without your IP address, and keep it for 2 years. Our own anonymous measurement does not set any cookies.

8. Hosting and backups

Our website is hosted by a provider in Germany. We keep data about pages visited without IP addresses and for a maximum of 14 days. We make encrypted backups of the website. These may contain form submissions; backups are deleted after 3 years at most.

9. Who we share data with

We never sell your data. We use service providers for hosting and backups, website security (Cloudflare), statistics and embedded videos and maps (Google and Microsoft), email and our administration. We have agreements with them about protecting your data. Some of these parties may process data outside the European Union, for example in the United States. This only happens with the safeguards required by the GDPR (AVG in Dutch).

10. Security

We protect the website and your data with appropriate technical and organisational measures. We do not keep more data than necessary.

11. Your rights

You may access your data and have it corrected or deleted. You can also object, have the processing restricted, have your data transferred and withdraw your consent. To do so, send an email to info@rrbsecurity.nl; we will respond within one month. If you are not satisfied, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12. Changes

We update this policy when the way we work changes. The date of the last change is shown at the top.